WE ARE HERE TO HELP
Have a question? Great. We are here to help you 7 days a week and respond within 24 hours. Plus, you can find most answers to your questions right on this page:
Frequently Asked Questions
+ Pricing and Currency Conversation
How long does shipping take?
Shipping times will vary depending on your location:
EU orders will take 1-5 business days to deliver via KINXMAN online shop
International orders for Retailers, please get in touch via firstname.lastname@example.org
*We now use DHL as our new shipping provider. Most international orders will now be shipped from our warehouse in Germany or Netherlands (as per available stock), which will greatly expedite the shipping times for your order.
International Orders: On very rare occasions, international Wholesaler shipping to some countries can take 4-8 weeks or even longer for some slow-to-ship countries such as Australia, Brazil, Mexico, and Romania. We are not responsible for any delays caused by the destination country's customs clearance processes.
Territories of the United States: For those Wholesalers who reside in a territory of the United States that we ship to, please allow anywhere between 15-20 business days for your order to reach your destination.
What is your return policy?
We are happy to accept your set back for a return or exchange within 30 days, as long as it has not been opened, worn, or tampered with. You may take out the card but the main compartment must remain sealed in order to be eligible for an exchange or return.
Please read our Return Policy and e-mail email@example.com when you are ready to proceed with your return or exchange.
WE ARE ALWAYS HERE TO HELP.
We are pleased to accommodate returns within 30 days on all sets that have not been opened, worn, or tampered with. Please e-mail us at firstname.lastname@example.org to initiate your return and we will be more than happy to assist you further.
Here are some FAQ in regards to our return policy:
How do I make a return?
What is the return period?
Do I have to pay for the shipping of my return?
May I return my KINXMAN without contacting you or getting an RMA?
When will I receive my refund?
How may I contact you?
1. Easy: e-mail us at email@example.com and let us know your order #. We will then provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you qualify for a refund, as opened merchandise will not be refunded. Note: we highly recommend to ship your set via a trackable shipping option, as that can greatly expedite the process.
2. WHAT IS THE RETURN PERIOD?
We will provide a refund on unopened KINXMAN Product within industry leading thirty (30) days of the date that you receive your KINXMAN.
3. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
Yes, you are responsible for all return shipping costs. We recommend that you send your return with a tracking option, because KINXMAN will not be responsible for lost returns. Note: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.
4. MAY I RETURN MY KINXMAN PRODUCTWITHOUT CONTACTING YOU OR GETTING AN RMA?
No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your refund. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
5. WHEN WILL I RECEIVE MY REFUND?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not opened. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.
Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.
6. HOW MAY I CONTACT YOU?
You may contact us by e-mail at firstname.lastname@example.org. The KINXMAN Support team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!
PRICING & CURRENCY CONVERSION
All prices listed on the website are in currency that you choose, however, all final checkouts are in EUROS. For international orders, the bank that has issued your credit/debit card determines the exact exchange rate that you will be charged. The amount taken from the original funding source is returned in full when refunded by the seller. Please note we cannot be held responsible for any discrepancies caused by exchange rate fluctuations. In order to determine an estimated exchange rate for your currency, we recommend using a currency converter.
We accept all major credit cards (Visa, MasterCard, American Express) as well as PayPal payments.
GERMANY SALES TAXES
Collected taxes are mandated by the local state governments and KINXMAN in no way benefits from this and directly pays the amount collected to GERMANY.
No card information is ever saved at KINXMAN and it remains the private property of the card holder at all times before, during, and after the product purchase. All transactions are processed through secure forms of payment which are used by millions of people daily and are heavily encrypted third party-payment processors.
We take many active steps to ensure the absolute safety of your credit card and personal information. In addition to processing all credit card sales via a fully secured and reputable third party payment processor, your checkout experience is protected by industry standard 128 Bit SSL encryption to protect your private data. KINXMAN does not keep credit card information on record.
SHIPPING AND VERIFICATION
Please make sure that you enter the correct billing address and contact information as it appears on your bank or credit card statement. Transactions may not go through if the information entered does not match exactly what your bank or credit card provider has on file. Some transactions may also be held for further verification by our customer experience team. Make sure to also enter the correct shipping address (street number and name, city, state, and zip code) as we are not liable for packages that are sent to the wrong address when the address information is not entered correctly.